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Written Complaints

In accordance with the Consumer Protection Act (Official Gazette 41/14), act. 10. Page 1-3. (Sukladno čl. 10. st. 1. - 3. Zakona o zaštiti potrošača (NN 41/14).

We inform consumers that a written complaint in which they express their dissatisfaction with the purchased product or service can be submitted to the following address:

Brza Distribucija d.o.o. (theWineandMore.com)
Bosutska 9
10 000 Zagreb
or send an e-mail to: office(at)thewineandmore.com

In accordance with the Consumer Protection Act (Official Gazette 41/14), act 10, page 5, we will reply to your written complaint within 15 days of receipt of your complaint, in writing.

In a written complaint, please write your name and address for replies.

 

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